Vinaris
Policy document

Delivery, Cancellation and Refund Policy

ბოლო განახლება: 5 July 2026

This translation is provided for convenience. The Georgian version of this Policy is the legally binding one; in the event of any discrepancy, the Georgian text prevails.

1. Delivery of the digital product

All products and services offered by Vinaris.ge are digital services. As soon as a payment is confirmed, the purchased credits are added to the user's account balance automatically and immediately.

The full VIN report is generated and becomes available directly on the platform within a few seconds.

Please note that Vinaris.ge does not carry out any physical delivery.

2. Cancelling an order

Every payment on the Vinaris.ge platform is a one-off charge and does not involve automatic subscriptions or recurring debits. Accordingly:

  • there is no automatic payment to cancel;
  • if the payment process does not complete or is interrupted, no money is debited from the user's account;
  • if a payment fails, the order is not activated and the service is not delivered.

3. Refund conditions

Because the credits and VIN reports supplied by Vinaris.ge are digital products that can be used immediately upon delivery, refund conditions are defined as follows:

3.1 Unused credits

The user is entitled to request a refund of fully unused credits within 14 (fourteen) calendar days of purchase.

3.2 Used credits and delivered reports

Credits that have already been used, as well as VIN reports that have been generated and made available to the user, are not eligible for a refund.

3.3 Exceptional cases

In the following cases Vinaris.ge provides a full refund or equivalent compensation:

  • a report was not delivered because of a technical fault;
  • a duplicate or incorrect amount was charged;
  • a system error resulted in the service not being performed.

In such cases the user may choose:

  • a full refund; or
  • compensation in the corresponding number of credits.

4. How to request a refund

To request a refund of unused credits, the user should open Settings → Credits and press “Refund” on the relevant purchase.

Once a refund is confirmed:

  • the credits are deducted from the user's balance immediately;
  • the refund is issued to the same payment method used for the purchase;
  • the time it takes to appear depends on the bank's standard procedures and is usually 3-5 business days.

5. Contact information

In case of a technical fault or an exceptional situation, contact us: